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1. Booking Conditions
SunHotelsDirect.com act as booking agents on behalf of all the hotels, apartments
and villas featured on this website and your contract will be made with these
accommodation providers. Please read the booking terms and conditions carefully.
They apply to all bookings made with SunHotelsDirect.com and to all members of your
party.
2. Room (Hotel room Allocation)
After registration, on arrival at your accommodation, you will be allocated a room.
Please note: when traveling on flights departing the UK, RO, LV, LT, EE, F, D, B, NL,
CH, A, RU, HU and any other place after midnight, your room will be reserved from the
previous day. You must therefore, normally check out of your room by 12 noon on the
day before a night flight home or on the departure for an evening flight.
3. General about Contract with accommodation featured on this website
When you book accommodation, we will send you an e-mail confirmation of your
booking and it is at the time that we send this confirmation that a binding contract
comes into existence. The date of the contract is the date that appears on the
confirmation. The contract is subject to these booking conditions. All booking
conditions will apply including cancellation charges. Once the contract is made, the
accommodation provider is responsible to you to provide you with what you have
booked and you are responsible to pay for it, in each case subject to these booking
conditions, and any other terms and conditions specific to the relevant
accommodation. Please note: It is important to check carefully the details of your
booking, when you receive it. If you want to cancel or change your booking later, you
may have to pay amendment or cancellation charges, which may be as much as the
whole accommodation cost. In parties of two or more people, the person who makes
the booking, accepts responsibility for making all payments to us for all members of
the party. We will send all vouchers and other information to that person who will in
turn be responsible for ensuring that the other members of the party are kept fully
informed. Should you wish to make an amendment or cancel your booking, we must
receive confirmation by e-mail. We will only accept confirmation from the person that
makes the original booking. If you are aged under 18 on the date of departure and
your parents or guardians are not traveling with you, they must write to us with their
written consent.
4. Payments
a) If you book more than 5 weeks before your arrival date, we require you to pay a
deposit of 25% of the total booking value, when you book. The balance will be
payable 5 weeks before departure. Unless you advise us that you wish to cancel your
booking before the balance due date, we will automatically take payment from your
credit card of the balance due. By agreeing to these booking conditions, you consent
to this procedure.
b) If you book less than 5 weeks before departure, you must pay the full price of the
accommodation when you book. Payment may be made by any major credit or debit
card.
Please note: Your booking may be cancelled, if you fail to make payment on time and
you would then be liable to pay the accommodation provider the cancellation charges
set out below.
Payment for incidental extras (e.g. mini bars, telephone charges, etc.) has to be made
directly to the accommodation provider, when you check out.
5. If you wish to make changes to your accommodation booking
If you want to change any details of your booking, after we have sent your
confirmation, we will do our best to help. However; the accommodation provider has
no obligation to make any change, although it will permit you or any member of your
party who is prevented from traveling to transfer the booking to someone else,
provided you give us reasonable notice of the transfer (see conditions below). You
must confirm any change by e-mail. If the accommodation provider is able to make the
change, there will be a SunHotelsDirect.com administration charge of 15 Euro in
addition to potential charges from the accommodation provider, subject to their terms
and conditions.
If you change the number of people booked, the accommodation price will be
re-calculated for the new party size. If for example your party is reduced in number,
this may mean that accommodation is under-occupied and each of the remainder of
your party may have to pay more. If you wish to make any change to your booking
while on holiday (e.g. upgrading accommodation or extending your stay), all requests
are subject to availability and any extra cost must be paid immediately.
6. If you cancel your Hotel Booking
The accommodation provider starts to incur costs for your booking from the time it is
confirmed. The closer it is to the time of your planned holiday, the less likely they are
to re-sell it. Therefore, if you cancel or amend your booking, a charge has to made
and the later the cancellation, the more that charge will be. If you wish to cancel a
confirmed booking, this must be done by e-mail or online by the person in whose
name the booking is invoiced (lead name). Cancellation charges will be calculated as
set out in the table below and will be notified to you by invoice within two weeks of
cancellation.
7. Special Requests or Comments
If you have any special requests that do not form part of the standard accommodation
services as described in this website (for example dietary requirements, baby cots or
you wish a sp. room ) please let us know at the time of booking. We will pass on all
such requests to the relevant accommodation provider, but unfortunately cannot
guarantee that they will be met. WE GUARANTEE SOME REQUESTS ONLY FOR
OUR HOTELS !
Further if the accommodation provider is unable to meet such requests, neither we
nor they can have any liability to you in this respect.
8. Your Holiday Insurance
We strongly recommend you arrange adequate holiday insurance. We recommend
that insurance should cover the cost of cancellation by you, all medical costs and the
cost of assistance including return to the UK, RO, LV, LT, EE, F, D, B, NL, CH, A, RU,
HU in the event of an accident or illness.
9. Amendment charges
Please note : the amendment charges below are only valid if your booking does not
require change of hotel (i.e. you are staying at the same hotel and wish to change the
room type, board basis, date, duration or number of guests). If you wish to change to
another hotel, please call our administration team who will confirm the new cost to you.
This will be considered as cancellation and a new booking will be made.
Outside 2 weeks (14 days) of departure
Cancelled booking: 30,- EURO per booking
Amendments: 15,- EURO per booking
Name Changes: Free of Charge
Inside 2 weeks (14 days) of departure
Cancelled booking: 50,- EURO per booking
Amendments: 15,- EURO per booking
Name Changes: Free of Charge
Inside 1 week (7 days) of departure
Cancelled booking: 100% payable
Amendments: 15 EURO per booking
Name Changes: Free of Charge
***All above prices are in EURO***
If one or more members of your party cancel, this may mean that accommodation is
under-occupied and the price of the remaining members of your party may be
increased to reflect this.
If the accommodation provider makes a change to your booking, we will inform you as
soon as possible before your departure, but will have no other liability towards you. No
refunds can be given for stays that are ended earlier than planned.
SUNHOTELSDIRECT.com will do everything in its power to avoid having to make any
changes to any bookings. If in the unlikely event that we are informed by the
accommodation owner that they are unable to provide the accommodation which you
have booked, we will try to provide you with similar accommodation of equal standard.
If we are unable to do this or you prefer not to accept our alternative, you may cancel
free of charge.
10. our responsibility to you for your Booking
Because we are acting only as a booking agent we have no liability for any of the
accommodation arrangements and in particular no liability for any illness, personal
injury, death or loss of any kind, unless caused by our negligence. Any claim for
damages for injury, illness or death arising from your stay in the accommodation, must
be brought against the owner of the accommodation and will be under the jurisdiction
of the law of the country in which the accommodation is based.
11. Complaints Procedure
If you have a complaint while you are staying at the accommodation in question, you
must inform the accommodation management immediately, in order to give them the
chance to resolve the problem. You may lose any right to compensation, if you fail to
do so. If the issue is not resolved to your satisfaction, you should contact our
representative in the resort. We have representatives in ALL of our resorts and if the
issue still cannot be resolved then you should contact our staff on 00 44 7031847796
from the resort. We will act as an intermediary to try and rectify the problem. In the
event that we are unable to do so, and you wish to take matters further, you must do
so directly with the accommodation provider concerned.
12. Indemnity
When you book accommodation through SunHotelsDirect.com, you accept
responsibility for the proper conduct of yourself and your party during your stay.
The accommodation provider reserves the right at any time to terminate (before or
after departure) your holiday or that of any member of your party due to your or their
misconduct, within their reasonable opinion. Full cancellation charges will then apply
and no refund will be given. Furthermore, the accommodation owner shall be under
no obligation whatsoever to pay compensation or meet any costs or expenses you
may occur as a result of us terminating your booking, in accordance with this
paragraph. If your actions or those of any member of your party cause damage to the
accommodation in which you are staying, you agree to fully indemnify us against any
claim (including legal costs) made against the accommodation owner. Finally, you are
also liable to make a reimbursement to the accommodation provider for any damage
caused, before you end your stay.
SunHotelsDirect.com act as booking agents on behalf of all the hotels, apartments
and villas featured on this website and your contract will be made with these
accommodation providers. Please read the booking terms and conditions carefully.
They apply to all bookings made with SunHotelsDirect.com and to all members of your
party.
2. Room (Hotel room Allocation)
After registration, on arrival at your accommodation, you will be allocated a room.
Please note: when traveling on flights departing the UK, RO, LV, LT, EE, F, D, B, NL,
CH, A, RU, HU and any other place after midnight, your room will be reserved from the
previous day. You must therefore, normally check out of your room by 12 noon on the
day before a night flight home or on the departure for an evening flight.
3. General about Contract with accommodation featured on this website
When you book accommodation, we will send you an e-mail confirmation of your
booking and it is at the time that we send this confirmation that a binding contract
comes into existence. The date of the contract is the date that appears on the
confirmation. The contract is subject to these booking conditions. All booking
conditions will apply including cancellation charges. Once the contract is made, the
accommodation provider is responsible to you to provide you with what you have
booked and you are responsible to pay for it, in each case subject to these booking
conditions, and any other terms and conditions specific to the relevant
accommodation. Please note: It is important to check carefully the details of your
booking, when you receive it. If you want to cancel or change your booking later, you
may have to pay amendment or cancellation charges, which may be as much as the
whole accommodation cost. In parties of two or more people, the person who makes
the booking, accepts responsibility for making all payments to us for all members of
the party. We will send all vouchers and other information to that person who will in
turn be responsible for ensuring that the other members of the party are kept fully
informed. Should you wish to make an amendment or cancel your booking, we must
receive confirmation by e-mail. We will only accept confirmation from the person that
makes the original booking. If you are aged under 18 on the date of departure and
your parents or guardians are not traveling with you, they must write to us with their
written consent.
4. Payments
a) If you book more than 5 weeks before your arrival date, we require you to pay a
deposit of 25% of the total booking value, when you book. The balance will be
payable 5 weeks before departure. Unless you advise us that you wish to cancel your
booking before the balance due date, we will automatically take payment from your
credit card of the balance due. By agreeing to these booking conditions, you consent
to this procedure.
b) If you book less than 5 weeks before departure, you must pay the full price of the
accommodation when you book. Payment may be made by any major credit or debit
card.
Please note: Your booking may be cancelled, if you fail to make payment on time and
you would then be liable to pay the accommodation provider the cancellation charges
set out below.
Payment for incidental extras (e.g. mini bars, telephone charges, etc.) has to be made
directly to the accommodation provider, when you check out.
5. If you wish to make changes to your accommodation booking
If you want to change any details of your booking, after we have sent your
confirmation, we will do our best to help. However; the accommodation provider has
no obligation to make any change, although it will permit you or any member of your
party who is prevented from traveling to transfer the booking to someone else,
provided you give us reasonable notice of the transfer (see conditions below). You
must confirm any change by e-mail. If the accommodation provider is able to make the
change, there will be a SunHotelsDirect.com administration charge of 15 Euro in
addition to potential charges from the accommodation provider, subject to their terms
and conditions.
If you change the number of people booked, the accommodation price will be
re-calculated for the new party size. If for example your party is reduced in number,
this may mean that accommodation is under-occupied and each of the remainder of
your party may have to pay more. If you wish to make any change to your booking
while on holiday (e.g. upgrading accommodation or extending your stay), all requests
are subject to availability and any extra cost must be paid immediately.
6. If you cancel your Hotel Booking
The accommodation provider starts to incur costs for your booking from the time it is
confirmed. The closer it is to the time of your planned holiday, the less likely they are
to re-sell it. Therefore, if you cancel or amend your booking, a charge has to made
and the later the cancellation, the more that charge will be. If you wish to cancel a
confirmed booking, this must be done by e-mail or online by the person in whose
name the booking is invoiced (lead name). Cancellation charges will be calculated as
set out in the table below and will be notified to you by invoice within two weeks of
cancellation.
7. Special Requests or Comments
If you have any special requests that do not form part of the standard accommodation
services as described in this website (for example dietary requirements, baby cots or
you wish a sp. room ) please let us know at the time of booking. We will pass on all
such requests to the relevant accommodation provider, but unfortunately cannot
guarantee that they will be met. WE GUARANTEE SOME REQUESTS ONLY FOR
OUR HOTELS !
Further if the accommodation provider is unable to meet such requests, neither we
nor they can have any liability to you in this respect.
8. Your Holiday Insurance
We strongly recommend you arrange adequate holiday insurance. We recommend
that insurance should cover the cost of cancellation by you, all medical costs and the
cost of assistance including return to the UK, RO, LV, LT, EE, F, D, B, NL, CH, A, RU,
HU in the event of an accident or illness.
9. Amendment charges
Please note : the amendment charges below are only valid if your booking does not
require change of hotel (i.e. you are staying at the same hotel and wish to change the
room type, board basis, date, duration or number of guests). If you wish to change to
another hotel, please call our administration team who will confirm the new cost to you.
This will be considered as cancellation and a new booking will be made.
Outside 2 weeks (14 days) of departure
Cancelled booking: 30,- EURO per booking
Amendments: 15,- EURO per booking
Name Changes: Free of Charge
Inside 2 weeks (14 days) of departure
Cancelled booking: 50,- EURO per booking
Amendments: 15,- EURO per booking
Name Changes: Free of Charge
Inside 1 week (7 days) of departure
Cancelled booking: 100% payable
Amendments: 15 EURO per booking
Name Changes: Free of Charge
***All above prices are in EURO***
If one or more members of your party cancel, this may mean that accommodation is
under-occupied and the price of the remaining members of your party may be
increased to reflect this.
If the accommodation provider makes a change to your booking, we will inform you as
soon as possible before your departure, but will have no other liability towards you. No
refunds can be given for stays that are ended earlier than planned.
SUNHOTELSDIRECT.com will do everything in its power to avoid having to make any
changes to any bookings. If in the unlikely event that we are informed by the
accommodation owner that they are unable to provide the accommodation which you
have booked, we will try to provide you with similar accommodation of equal standard.
If we are unable to do this or you prefer not to accept our alternative, you may cancel
free of charge.
10. our responsibility to you for your Booking
Because we are acting only as a booking agent we have no liability for any of the
accommodation arrangements and in particular no liability for any illness, personal
injury, death or loss of any kind, unless caused by our negligence. Any claim for
damages for injury, illness or death arising from your stay in the accommodation, must
be brought against the owner of the accommodation and will be under the jurisdiction
of the law of the country in which the accommodation is based.
11. Complaints Procedure
If you have a complaint while you are staying at the accommodation in question, you
must inform the accommodation management immediately, in order to give them the
chance to resolve the problem. You may lose any right to compensation, if you fail to
do so. If the issue is not resolved to your satisfaction, you should contact our
representative in the resort. We have representatives in ALL of our resorts and if the
issue still cannot be resolved then you should contact our staff on 00 44 7031847796
from the resort. We will act as an intermediary to try and rectify the problem. In the
event that we are unable to do so, and you wish to take matters further, you must do
so directly with the accommodation provider concerned.
12. Indemnity
When you book accommodation through SunHotelsDirect.com, you accept
responsibility for the proper conduct of yourself and your party during your stay.
The accommodation provider reserves the right at any time to terminate (before or
after departure) your holiday or that of any member of your party due to your or their
misconduct, within their reasonable opinion. Full cancellation charges will then apply
and no refund will be given. Furthermore, the accommodation owner shall be under
no obligation whatsoever to pay compensation or meet any costs or expenses you
may occur as a result of us terminating your booking, in accordance with this
paragraph. If your actions or those of any member of your party cause damage to the
accommodation in which you are staying, you agree to fully indemnify us against any
claim (including legal costs) made against the accommodation owner. Finally, you are
also liable to make a reimbursement to the accommodation provider for any damage
caused, before you end your stay.
SunHotelsDirect
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