Terms & Conditions:

. Booking Conditions
SunHotelsDirect.com act as booking agents on behalf of all the hotels, apartments and villas featured on this website and your contract will be made with these accommodation providers. Please read the booking terms and conditions carefully. They apply to all bookings made with SunHotelsDirect.com and to all members of your party.
2. Room (Hotel room Allocation)
After registration, on arrival at your accommodation, you will be allocated a room. Please note: when traveling on flights departing the UK, RO, LV, LT, EE, F, D, B, NL, CH, A, RU, HU and any other place after midnight, your room will be reserved from the previous day. You must therefore, normally check out of your room by 12 noon on the day before a night flight home or on the departure for an evening flight.
3. General about Contract with accommodation featured on this website When you book accommodation, we will send you an e-mail confirmation of your booking and it is at the time that we send this confirmation that a binding contract comes into existence. The date of the contract is the date that appears on the confirmation. The contract is subject to these booking conditions. All booking conditions will apply including cancellation charges. Once the contract is made, the accommodation provider is responsible to you to provide you with what you have booked and you are responsible to pay for it, in each case subject to these booking conditions, and any other terms and conditions specific to the relevant accommodation. Please note: It is important to check carefully the details of your booking, when you receive it. If you want to cancel or change your booking later, you may have to pay amendment or cancellation charges, which may be as much as the whole accommodation cost. In parties of two or more people, the person who makes the booking, accepts responsibility for making all payments to us for all members of the party. We will send all vouchers and other information to that person who will in turn be responsible for ensuring that the other members of the party are kept fully informed. Should you wish to make an amendment or cancel your booking, we must receive confirmation by e-mail. We will only accept confirmation from the person that makes the original booking. If you are aged under 18 on the date of departure and your parents or guardians are not traveling with you, they must write to us with their written consent.
4. Payments
a) If you book more than 5 weeks before your arrival date, we require you to pay a deposit of 25% of the total booking value, when you book. The balance will be payable 5 weeks before departure. Unless you advise us that you wish to cancel your booking before the balance due date, we will automatically take payment from your credit card of the balance due. By agreeing to these booking conditions, you consent to this procedure.
b) If you book less than 5 weeks before departure, you must pay the full price of the accommodation when you book. Payment may be made by any major credit or debit card. Please note: Your booking may be cancelled, if you fail to make payment on time and you would then be liable to pay the accommodation provider the cancellation charges set out below. Payment for incidental extras (e.g. mini bars, telephone charges, etc.) has to be made directly to the accommodation provider, when you check out.
5. If you wish to make changes to your accommodation booking
If you want to change any details of your booking, after we have sent your confirmation, we will do our best to help. However; the accommodation provider has no obligation to make any change, although it will permit you or any member of your party who is prevented from traveling to transfer the booking to someone else, provided you give us reasonable notice of the transfer (see conditions below). You must confirm any change by e-mail. If the accommodation provider is able to make the change, there will be a SunHotelsDirect.com administration charge of 15 Euro in addition to potential charges from the accommodation provider, subject to their terms and conditions. If you change the number of people booked, the accommodation price will be re-calculated for the new party size. If for example your party is reduced in number, this may mean that accommodation is under-occupied and each of the remainder of your party may have to pay more. If you wish to make any change to your booking while on holiday (e.g. upgrading accommodation or extending your stay), all requests are subject to availability and any extra cost must be paid immediately.
6. If you cancel your Hotel Booking
The accommodation provider starts to incur costs for your booking from the time it is confirmed. The closer it is to the time of your planned holiday, the less likely they are to re-sell it. Therefore, if you cancel or amend your booking, a charge has to made and the later the cancellation, the more that charge will be. If you wish to cancel a confirmed booking, this must be done by e-mail or online by the person in whose name the booking is invoiced (lead name). Cancellation charges will be calculated as set out in the table below and will be notified to you by invoice within two weeks of cancellation.
7. Special Requests or Comments
If you have any special requests that do not form part of the standard accommodation services as described in this website (for example dietary requirements, baby cots or you wish a sp. room ) please let us know at the time of booking. We will pass on all such requests to the relevant accommodation provider, but unfortunately cannot guarantee that they will be met. WE GUARANTEE SOME REQUESTS ONLY FOR OUR HOTELS ! Further if the accommodation provider is unable to meet such requests, neither we nor they can have any liability to you in this respect.
8. Your Holiday Insurance
We strongly recommend you arrange adequate holiday insurance. We recommend that insurance should cover the cost of cancellation by you, all medical costs and the cost of assistance including return to the UK, RO, LV, LT, EE, F, D, B, NL, CH, A, RU, HU in the event of an accident or illness.
9. Amendment charges
Please note : the amendment charges below are only valid if your booking does not require change of hotel (i.e. you are staying at the same hotel and wish to change the room type, board basis, date, duration or number of guests). If you wish to change to another hotel, please call our administration team who will confirm the new cost to you. This will be considered as cancellation and a new booking will be made.
Outside 2 weeks (14 days) of departure
Cancelled booking: 30,- EURO per booking
Amendments: 15,- EURO per booking
Name Changes: Free of Charge
Inside 2 weeks (14 days) of departure
Cancelled booking: 50,- EURO per booking
Amendments: 15,- EURO per booking
Name Changes: Free of Charge
Inside 1 week (7 days) of departure
Cancelled booking: 100% payable
Amendments: 15 EURO per booking
Name Changes: Free of Charge
***All above prices are in EURO***
If one or more members of your party cancel, this may mean that accommodation is under-occupied and the price of the remaining members of your party may be increased to reflect this. If the accommodation provider makes a change to your booking, we will inform you as soon as possible before your departure, but will have no other liability towards you. No refunds can be given for stays that are ended earlier than planned. SUNHOTELSDIRECT.com will do everything in its power to avoid having to make any changes to any bookings. If in the unlikely event that we are informed by the accommodation owner that they are unable to provide the accommodation which you have booked, we will try to provide you with similar accommodation of equal standard. If we are unable to do this or you prefer not to accept our alternative, you may cancel free of charge.
10. our responsibility to you for your Booking
Because we are acting only as a booking agent we have no liability for any of the accommodation arrangements and in particular no liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence. Any claim for damages for injury, illness or death arising from your stay in the accommodation, must be brought against the owner of the accommodation and will be under the jurisdiction of the law of the country in which the accommodation is based.
11. Complaints Procedure
If you have a complaint while you are staying at the accommodation in question, you must inform the accommodation management immediately, in order to give them the chance to resolve the problem. You may lose any right to compensation, if you fail to do so. If the issue is not resolved to your satisfaction, you should contact our representative in the resort. We have representatives in ALL of our resorts and if the issue still cannot be resolved then you should contact our staff on 00 44 70 31 84 77 96 from the resort. We will act as an intermediary to try and rectify the problem. In the event that we are unable to do so, and you wish to take matters further, you must do so directly with the accommodation provider concerned.
12. Indemnity
When you book accommodation through SunHotelsDirect.com, you accept responsibility for the proper conduct of yourself and your party during your stay. The accommodation provider reserves the right at any time to terminate (before or after departure) your holiday or that of any member of your party due to your or their misconduct, within their reasonable opinion. Full cancellation charges will then apply and no refund will be given. Furthermore, the accommodation owner shall be under no obligation whatsoever to pay compensation or meet any costs or expenses you may occur as a result of us terminating your booking, in accordance with this paragraph. If your actions or those of any member of your party cause damage to the accommodation in which you are staying, you agree to fully indemnify us against any claim (including legal costs) made against the accommodation owner. Finally, you are also liable to make a reimbursement to the accommodation provider for any damage caused, before you end your stay